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Shipping & Returns

Last updated: 8th December 2024

 

Welcome to Vastland Clothing!

Thank you for choosing Vastland Clothing (Valnd Clothing LLC, DBA Vastland Clothing) for your style needs. We’re committed to delivering high-quality products and a seamless shopping experience, whether you're in the United States or the United Kingdom. Our Shipping, Returns, and Refund Policy is designed to ensure transparency and provide clarity on how we handle orders, returns, and refunds.

Please review this policy carefully. By making a purchase on our site, you agree to the terms outlined below. If you have any questions, our customer service team is always here to help.

 

Shipping Policy

Regions Served

We currently ship to the following regions:

  • United States: We offer free shipping on all orders within the U.S.
  • United Kingdom: Shipping fees apply. The cost will be calculated at checkout based on your location and selected shipping method.

Order Processing Times

Our team is dedicated to processing and preparing your order with care. Standard order processing times are as follows:

  • United States: Orders are processed within 2-4 business days.
  • United Kingdom: Orders may require additional processing time due to international handling requirements.

Please note that processing times do not include weekends or holidays. Orders placed on weekends or holidays will begin processing on the next business day.

 

Delivery Estimates

Once your order has been shipped, you can expect delivery within the following timeframes:

  • U.S. Destinations: 3-10 business days
  • U.K. Destinations: 15-30 business days

Please be aware that these are estimated timeframes and may vary depending on your location, shipping method, and any potential delays (e.g., holidays, extreme weather, or carrier delays).

We will send a confirmation email with tracking information as soon as your order has shipped, so you can monitor your package in real-time.

 

Shipping Carriers

We carefully select trusted carriers to ensure safe and timely delivery:

  • United States: UPS.
  • United Kingdom: UPS, FedEx, or DHL, depending on your location and shipping requirements.

Customs, Duties, and Taxes for International Orders

For international orders (United Kingdom), customers are responsible for any additional customs fees, duties, VAT, or import taxes. These fees vary by country and are determined by local regulations. Vastland Clothing does not control or charge these fees, and customers are encouraged to consult their local customs office for more information.

Address Errors or Incomplete Information

Please ensure that all shipping information is accurate and complete at the time of purchase. Vastland Clothing is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer. If an address error is identified after placing an order, please contact our support team immediately.

 


Returns Policy

We want you to be fully satisfied with your purchase! If you need to return an item, please review our policy below to ensure eligibility.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Original Condition: Items must be unused, with all original tags attached, free from stains, smells, pet hair, and signs of wear.
  • No Visible Wear: Items that appear worn outdoors or show signs of wash or use are not eligible for returns.
  • Return Window: Returns must be initiated within 14 days of receiving your order. This applies to both U.S. and U.K. orders.

 

Non-Returnable Items
Due to hygiene and custom-order restrictions, certain items may not be eligible for return. Please ensure that you review the product description and details before completing your purchase.

Return Process

To initiate a return:

  1. Contact Our Support Team: Email us at support@vastlandclothing.com with your order number and reason for return. Our team will confirm eligibility and provide return instructions.
  2. Securely Package the Item: Ensure items are carefully packaged to prevent damage during transit.
  3. Retain Proof of Return: Please keep your return postage receipt as proof in case of any issues with the return process.

Return Shipping Costs

  • U.S. Customers: Return shipping is free for all returns of eligible items. If the return is due to an error on our part (e.g., incorrect or defective items), we will provide you with a prepaid return label with tracking. For all other returns of eligible items, we will cover the return shipping costs and provide you with a prepaid return label that includes tracking. Non-returnable items (e.g., used or custom-made items) are not eligible for return.

  • U.K. Customers: As a small business, we are currently unable to offer free return shipping to the U.K.; therefore, return shipping is the responsibility of the customer. If the return is due to an error on our part (e.g., incorrect or defective items), we will cover the return shipping costs. Non-returnable items (e.g., used or custom-made items) are not eligible for return. We recommend using a shipping method with tracking to ensure the safe return of your item.

 

Refund Policy

Upon receiving and inspecting your return, we will notify you of the status of your refund. If approved, your refund will be processed as outlined below.

Refund Approval and Processing

  • Inspection: Once we receive your returned item, our team will inspect it to verify that it meets our return conditions. If the return is approved, you will receive a confirmation email.
  • Refund Timeline: Please allow 3-10 business days from the date of the Refund Confirmation email for the refunded amount to reflect in your account. Processing times may vary based on your bank or payment provider.

Please Note: If items do not meet the return criteria, we reserve the right to deny the refund or issue a partial refund at our discretion. If an item is deemed ineligible for refund, we will notify you and return the item to you if desired.

Refund Method

Refunds are processed back to the original payment method. Shipping costs for paid shipping options (e.g., U.K. orders) are non-refundable.

 


Important Customer Responsibilities

Return Packaging and Proof of Postage

For all returns, please ensure that items are securely packaged. We are not responsible for items lost or damaged during return shipping. We highly recommend that you retain proof of postage for your records.

Final Sale and Clearance Items

Items marked as "Final Sale" or "Clearance" are not eligible for returns or refunds. Please review all product information carefully prior to purchase.

 

Frequently Asked Questions (FAQ)

How long does it take to process a return?

Once we receive and inspect your return, we aim to process your refund within 3-10 business days. You will receive an email confirmation once your refund has been issued.


Can I exchange my item?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Who can I contact if I have questions?

Our customer service team is available to assist you. Please reach out to us at support@vastlandclothing.com with any questions or concerns regarding your order.

 

Contact Us

If you have any questions regarding this Shipping, Returns, and Refund Policy or need assistance with an order, please don’t hesitate to reach out. Our customer service team is here to ensure your satisfaction and provide any support you may need.

Thank you for choosing Vastland Clothing. We appreciate your trust in our brand and are committed to providing you with a seamless and enjoyable shopping experience.